NeuMotors are warranted to be free of defects in materials or workmanship for a period of 1 year from the date of purchase to the original retail buyer. This warranty does not cover damage due to misuse, damage from crashes or vibration. Motor wires can be broken from vibration. Damage to motor wires from vibration is NOT covered under warranty! It is your responsibility to protect the wires from damage!
Ball bearings are also not covered under warranty as they are a wear item and subject to replacement from time to time. Wear of shafts due to excessive side loads or poor gear mesh is also not covered. Motors in surface applications are subject to grit and dirt. Damage caused by dirt to bearings and shafts and other rotating parts is not covered.
Motors used in racing are subject to extreme stress. Warranty for motors used in any racing will be at the sole discretion of NeuMotors.
See the FAQ section on tips how to avoid costly repairs.
See the HeliMotors section for special information about issues related to helicopter motors.
See the Contact us page for information on how to send a motor back for repair. Please download and fill out the service request form.
MOTOR REPLACEMENT POLICY
NeuEnergy batteries are warranted to be free of defects for a period of 30 days from the purchase date. This warranty does not cover damage from misuse or crashes. Most all battery problems are related to not using the batteries within the safe operating limits. Over discharge is the most common problem with the new generation of low resistance cells. You can not depend on a LVC in the motor controller to keep from deep discharging your packs. The best way to get long life from you batteries is to avoid discharging below 80% of the useable capacity. Useable capacity will decline as the battery ages and should be checked from time to time so you can adjust your flight time to avoid problems. See the Contact us page for information on how to send a battery back for a warranty claim. Please download and fill out the service request form. For batteries that are not covered under the above warranty we do offer a replacement for 65% of the current retail price. This is available for batteries that no longer function for any reason.
BATTERY WARNINGS AND DISCLAIMER
need to be treated with care to ensure your safety.
• NeuEnergy Lithium batteries MUST be charged with a charger designed for lithium polymer batteries. If you have doubts about your charger check with the manufacture before using on lithium batteries. Never charge NeuEnergy batteries above 4.2 volts/cell.
Follow directions from the manufacture of the charger for setting the correct cell count and current.
• Never leave a battery on charge while unattended.
•Charge batteries in a container that is flame proof and away from items that can burn.
•Check the battery for ANY signs of damage before starting to charge. Any pack with damage should NOT be charged!
•Let batteries cool to ambient temperature after discharging before recharging.
•Over discharge is one of the most common problems with the new generation of low resistance cells. You can not depend on a LVC in your controller to keep from deep discharging your packs. The best way to get long life from you batteries is to avoid discharging below 80% of the useable capacity. Useable capacity will decline as the battery ages and should be checked from time to time so you can adjust your flight time to avoid problems.
• Size the lithium battery for the expected load–don’t undersize the battery!